kettle

Owner Services Associate (US Property Management)

Location: Onsite – Karachi, Pakistan 

Work Hours (Shift):  9:00am-6:00pm US-CST Business Hours (Night hours in Pakistan) 

Experience Level: Early-Career (1–3 Years) 

About the Role 

We are seeking a highly organized and negotiation-savvy Owner Services Associate to join our onsite team in Karachi. In this critical role, you will act as the project coordinator for property turnovers, renovations, and vendor relations across our US portfolio.

Working directly from our office during night shift hours, you will collaborate with US-based Property Managers, local contractors, and local law enforcement to ensure vacant properties are secured, rehabbed, and made rent-ready in a timely and cost-effective manner.

Key Responsibilities:

  • Make-Ready & Rehab Management: Oversee the end-to-end “make-ready” process, managing renovations, repairs, and timelines to transition vacant properties into rent-ready condition efficiently.
  • Scope of Work Coordination: Collaborate closely with US-based Property Managers to define, review, and finalize the comprehensive scope of work required for each property rehab or turnover project.
  • Vendor Management & Bidding: Identify, contact, and coordinate with local US contractors and vendors to obtain competitive bids, quotations, and accurate repair estimates.
  • Project Assessment & Estimation: Evaluate the agreed-upon scope of work to accurately assess and estimate overall project costs, ensuring alignment with property owner budgets and company profitability standards.
  • Contract Administration: Draft, negotiate, and execute service contracts and agreements with selected vendors, ensuring all terms, timelines, and compliance requirements are clearly defined before work commences.
  • Incident Reporting & Security: Act promptly to handle security issues at vacant properties by filing official reports with local US law enforcement agencies regarding vandalism, break-ins, or unauthorized access.

Requirements:

  • Onsite & Shift Commitment: Ability and willingness to work onsite from our Karachi office during full US CST working hours (9:00 AM – 6:00 PM CST / Night Shift).
  • Language & Communication: Exceptional, professional English communication skills (verbal and written). You will be negotiating with US vendors and filing reports with US police departments.
  • Relevant Experience: Prior experience in property management, project estimation, vendor/contractor management, real estate operations, or procurement is strongly preferred.
  • Analytical & Negotiation Skills: Strong ability to assess project costs, compare estimates, negotiate pricing, and draft vendor contracts.
  • Process & Detail Orientation: Highly organized with a proven track record of managing multiple ongoing projects, timelines, and budgets simultaneously.
  • Tech Proficiency: Experience navigating property management software, CRM systems, and standard productivity tools (Google Workspace, MS Excel/Word).

Benefits

  • Monthly Salary + Incentives: PKR 100,000/-
  • Wellness / Gym membership reimbursement
  • Spot bonuses
  • Fast-track learning opportunities
  • Excellent financial and career growth opportunities
  • Supportive, collaborative team culture.
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